Check In and Essentials

Check In Procedure | Keys | WiFi | Manager Contact Information | Address of House | Emergencies

House Information

Parking and Snow Clearing | Trash | Amenities | Coffee | Cleaning and Linen Change | Deck Furniture and BBQ | House Rules | Ski Storage and Drying Facilities | Instructions and Help | Safety Equipment

Getting Around

Supermarket Shopping Trips | Shuttle Buses | Taxis | Wildlife

Check Out

Check Out Procedure

Check In Procedure

There is a guest registration form on the table. By law, one person in your group must fill this in. Please leave it on the table and we will collect it when you check out.

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Keys

There are three sets of keys in the dish near the entrance. Please be sure to leave the keys in the same place when you check out. Any lost keys will incur a charge to replace them.

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Address of House

Hakuba Stugan
Hokujo 2937-562
Hakuba-mura, Kitaazumi-gun
Nagano 399-9301

Google Maps Location

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Instructions and Help

Most of the appliances and equipment in the house are Japanese. We have labelled some of the main buttons in English, but if you have any trouble using the equipment, please contact us.

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Safety Equipment

The house is equipped with smoke detectors and fire extinguishers. Please familiarize yourself with the locations of the fire extinguishers and the closest exits.

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Emergencies

In the event of an emergency, please call

• Ambulance 119

• Fire 119

• Police 110

This site has some useful information about calling the emergency services.

Please also contact us if you need assistance.

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Trash

PLEASE help us be kind to the environment by separating your trash for recycling.

In Hakuba, trash must be separated into three kinds:

1. Cans and glass

2. Plastic PET drinks bottles (for extra eco-friendly points: remove caps and labels)

3. All other garbage

Your house may have only two bins inside, but please keep your garbage separated in three bags.

Place your trash outside in the designated box or bins. We will collect it regularly. Location: Plastic bins outside on front porch.

Please do not leave trash bags outside uncovered. Crows and foxes will spread them all over the place.

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Parking and Snow Clearing

Car parking is available for guests during your stay. The parking space is located in front of the house.

Please do not park your car on the road at any time, as it is illegal, and also hinders the snowploughs from clearing snow.

From time to time, we will clear snow from the parking area. We may require you to move your car during this time, and we appreciate your cooperation.

Although we regularly keep the parking area clear of deep snow, when the Hakuba Village snowploughs clear the roads in the morning, they usually push some snow to the sides, sometimes blocking access to/from the parking area. You may need to shovel this aside. A shovel is provided near the entrance for this purpose.

If you or any children use or play with the snowclearing tools, like shovels, scoops etc., please always return them to their original location. If they become lost and buried in the snow, they can severely damage our snowblowers.

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House Rules

No smoking inside the house. Please smoke outside on the deck or in the garden. Please use ashtray.

Please follow the Japanese custom of not wearing outdoor shoes inside the home. Take off your shoes at the entrance.

No skis or snowboards inside the house. Please leave them in the racks provided on the wall at the front porch.

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Amenities

We have supplied several complimentary amenities for use during your stay, including hand soap, body soap, shampoo, conditioner, dishwashing powder, washing up liquid, and laundry detergent, kitchen towels, and toilet paper. Should you run out of any of these items, please let us know.

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Coffee

As a welcome gift, we have supplied a selection of complimentary coffee capsules for use in the Nespresso machine. Should you wish to purchase additional capsules, please contact us (¥1000 for a box of 10 capsules).

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Cleaning and Linen Change

For stays of more than 7 nights, we will come in to clean the house and change linens and towels, on a day to be determined.

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Deck FURNITURE and BBQ

From April to November, deck furniture and a BBQ (Weber charcoal grill) are provided.

If it rains, please bring the cushions etc. inside.

We do not provide charcoal, firestarter etc. You can purchase these at the local supermarket or home center (Komeri).

Camp fires are allowed only in the metal fire pit provided.

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Wildlife

There is a variety of wildlife in Hakuba and the surrounding mountains, including monkeys, kamoshika (Japanese serow), snakes, hornets, and bears! Although we are honored to share this beautiful environment with them, and most of them are harmless, please do respect the local wildlife and take sufficient precautions if exploring.

Do not leave any food outside unattended, and do not leave trash outside uncovered.

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SKI STORAGE AND DRYING FACILITIES

Skis and snowboards are not allowed inside the house. Please leave them in the racks provided on the wall at the front porch.

You can hang up your jackets, gloves, hats etc. around the heater in the entrance hall.

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Supermarket Shopping Trips

(Winter season only: December to March)

We offer trips to the supermarket a couple of times per week.

Your house is in Group A. Scheduled shopping days are: Monday, Thursday

Pick-up time: 17:00–17:15

To request a shopping trip, please fill out the request form by 3PM on the day, preferably one day before.

We pick up guest from a few houses and take everyone together. If you prefer to go shopping alone, we can help to organize a taxi.

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Shuttle Buses

During the winter months (typically late December to mid-March), the ski resorts run shuttle buses to/from their resorts. They pick up at various locations close to the house. Please check this map for details and times.

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Taxis

The taxi companies in Hakuba don’t deal well with English. You can try to call them, but if you have any trouble or need help, please contact us. Taxis can get very busy in the morning and evenings during the winter months and you may have to wait a while.

Alps Taxi: ‭0261 72 2221 (international +81 261 72 2221)

Alpico Taxi: 0‬261 72 2236 (international +81 261 72 2236)

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Check Out Procedure

Usual check out time is 10:00, unless a later check out is arranged in advance.

Before you leave, we kindly ask you to follow the check out procedure below:

• Let us know the day before departure if you need transport to the bus terminal or train station, or assistance in sending cases to the airport or your next destination.

• Please report any damage to us before you check out

• Wash all dishes or put dishes in the dishwasher (if the accommodation has one) and switch it on

• Separate your trash into three types (1. glass bottles + cans, 2. plastic PET bottles, 3. all other trash) and put trash bags in the bins outside close to the entrance. If there is not enough space, leave trash bags inside the house near the entrance. PLEASE DO NOT leave bags outside uncovered.

• Turn off all lights and appliances, but in winter months, please leave the heating on.

• Close all windows.

• Check that you have all your belongings

• Don’t forget to log out of any Netflix, Apple TV etc. if you signed in with your own account

• Leave the keys (two sets) inside the house and close the door

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