Checkout Procedure

The house must be vacated by 10:00am on the last day of your stay.

Please let us know your departure plans at least one day in advance. We can provide transport to Happo Bus Terminal or Hakuba Train Station.

We usually like to check you out around 45 minutes before your train or bus departure time.

We will conduct a quick check of the house for any damage, breakages, and forgotten items. Please inform us at that time of any damage or breakages.

A more detailed check for damage or breakages will be done by the cleaning staff when they clean the house, usually on the same day as your checkout. We will inform you of any damage or breakages found, and will discuss how to resolve it.

Before you leave:

• DO: Please check the house carefully for all your belongings, including under the beds and in the drawers.
• DO: Please make sure the house is left tidy to avoid extra cleaning charges.
• DO: Please wash all your dishes, cups, glasses, cutlery etc., or set them in the dishwasher.
• DO: Please place all your rubbish in the bags or bins provided.
• DO: Please check that you have left the keys for the house and that none are missing (fee will be incurred for lost keys).
• DON'T: Put linens or towels in the washing machine.